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FAQ

Q

How about the technical solution from Jinlan?

A

We provide turnkey solution for customers, including workshop layout planning diagram, complete production line supply, customized equipment design, proposal for accessories and working conditions, overseas installation and commissioning, machine operator training, comprehensive machine maintenance and technical support, etc. 


Q

Do your products have any certificates for international export?

A

Most of our products has got the CE certification from SGS authority. And Jinlan has passed the ISO international quality management system related.


Q

Do you have any certificates for international export?

A

A Most of our products has got the CE certification from SGS authority. And Jinlan has passed the ISO international quality management system related.


Q

What are the main export markets?

A

Our products are spread to not only China, but to south Asia, America, Europe. Based on top quality and stability, Jinlan has gained very good reputation from all our customers. Most customers choose double ordering from Jinlan. 


Q

How long is the lead time?

A

Normally we finish production and make delivery in 12 months from the date of PO. Our team will do design review with our customer, finish production according to SOP, on-site inspection and pre-acceptance before making delivery.


Q

How about the technical service for your equipment?

A

We will send one set of consumable spare parts and some maintenance tools along with the shipping of the equipment. Our team will provide machine installation and commissioning at your door, provide you all technical support before and after machine installation. Also we will send the product manual, maintenance manual and the spare part list for your reference, both soft and hard copies. For all technical request from our customer, we will respond our actions within 24 hours, kindly provide you the remote fault diagnosis if necessary and share our proposal for corrective maintenance. 


Q

How about the warranty of your equipment?

A

One year’s warranty after final acceptance at the customer’s location. 


Q

Where is your factory located? How can I visit there?

A

Our factory is located in Wujiang district, Suzhou city, China. About 2 hours by car away from Pudong Airport. We will pick you up at the nearest station. All our clients, from home or abroad, are warmly welcome to visit us for the technical communication. 


Q

Are you a factory or trading company?

A

We are a factory, professional intelligent equipment manufacturer of automobile parts assembly and testing. We have served the industry for 12 years with best quality production line for manufacturing auto parts. Our factory covers an area of 13000 sm. There are more than 10 countries using our products. 


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